Blair's Water Blasting Service Privacy Policy
Effective Date: 1 June 2025  |  Last Updated: 1 June 2025

1.Introduction

Blair's Water Blasting Service (ABN: 38 064 211 946) ('we', 'us', or 'our') is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy applies to all personal information collected through our website (www.blairswaterblasting.com.au), contact forms, social media pages, phone calls, and any other interactions you have with us.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

 

2. Information We Collect

We may collect the following types of personal information:

 

2.1 Information You Provide Directly

• Full name and contact details (email address, phone number, postal address)

• Details about your property and the services you are requesting

• Messages and enquiries submitted through our contact or quote request forms

• Any other information you voluntarily provide when communicating with us

 

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and device identifiers

• Browser type and operating system

• Pages visited, time spent on pages, and referring URLs

• Cookies and similar tracking technologies (see Section 7 for details)

 

2.3 Information from Third Parties

We may receive information about you from third-party platforms, including Meta (Facebook and Instagram), when you interact with our advertisements or business pages on those platforms. This may include demographic information, interests, and engagement data as permitted by those platforms' terms.

 

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes for our services

• To deliver and manage the pressure cleaning services you have engaged us to perform

• To send you booking confirmations, service reminders, and follow-up communications

• To process payments and maintain our financial records

• To improve our website, services, and customer experience

• To send you marketing communications about our services and promotions (where you have consented or we are otherwise permitted to do so)

• To run targeted advertising campaigns on Meta platforms (Facebook and Instagram)

• To comply with our legal and regulatory obligations

• To investigate and resolve any complaints or disputes

 

4. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with:

 

4.1 Service Providers

We may disclose your information to trusted third-party service providers who assist us in operating our business, including:

• Website hosting and IT service providers

• Email and communication platforms

• Payment processors

• Marketing and advertising platforms, including Meta Platforms, Inc.

 

4.2 Meta Advertising

We use Meta Business Tools (including Meta Pixel and Lead Ads) to deliver relevant advertisements to you on Facebook and Instagram. This may involve sharing certain information (such as your email address or phone number in hashed form) with Meta to match your details with their user profiles and to measure the performance of our ads. Meta may use this data in accordance with its own Data Policy, available at www.facebook.com/policy.

You can manage your ad preferences on Meta platforms at any time through your account settings.

 

4.3 Legal Requirements

We may disclose your personal information where required or authorised by law, such as to comply with a court order, regulatory requirement, or to protect the rights, property, or safety of our business, our customers, or others.

 

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage of records, restricted access to personal information, and use of reputable third-party platforms with appropriate security standards.

However, please be aware that no method of transmitting or storing information over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

 

6. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

 

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and to support our advertising activities. Cookies are small text files stored on your device that help us recognise returning visitors and understand how our website is used.

We may use the following types of cookies:

• Essential cookies: necessary for the website to function correctly

• Analytics cookies: to understand how visitors interact with our website

• Marketing cookies: to deliver relevant advertisements, including through Meta platforms

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

 

8. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you

• Request correction of any personal information that is inaccurate, incomplete, or out of date

• Opt out of direct marketing communications at any time

• Make a complaint if you believe we have mishandled your personal information

 

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe (generally within 30 days).

 

9. Third-Party Websites

Our website may contain links to third-party websites, including our Facebook page and other external platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

 

Blair's Water Blasting Service

Phone: 0404 077 324

Email: blairswbs@hotmail.com

Website: www.blairswaterblasting.com.au

Service Area: Sydney, Blue Mountains, Bathurst, Orange NSW

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If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

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11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Policy will be posted on our website with a revised effective date. We encourage you to review this Policy periodically.

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View our Assessibility Statement.